Introduction

This document details the different integration concepts and explains how they can be applied individually or collectively to communicate with the Lobyco systems.

Customers can easily implement solutions, as Lobyco provides a modular SaaS platform with end-to-end solutions. Lobyco provides white label Mobile App, Admin Tools, and APIs that can be used to build loyalty programs that fit each retailer's needs while complementing their capabilities.

Integrations

Establishing a loyalty program requires the Lobyco services to interface with the point-of-sale (POS) system or data generated by the POS in some way or another. Depending on your infrastructure, this integration can be done in various ways. Lobyco can create integration layers between your systems and Lobyco services, or you are free to do the integrations with our services via our REST APIs.

Integrations with the POS system might be done during the three stages of the user purchases.

• Identify: customer identifies (checks in) at the POS via their preferred method (scanning App QR-code, membership card, etc.). This links the transaction with the member residing in the Member APIs, and can be done anytime during the trasaction, depending on the implemented flow.
• Verify: the POS can call the Lobyco Promotions services to retrieve, or directly apply, relevant standard and personalized offers. Active member coupons can be retrieved by the POS via Coupon APIs, or Lobyco can get the customer basket via Discount APIs and return the applied offers and calculated discounts.
• Settle: the purchase details (either from store or e-commerce) are needed for further processing. The transaction needs to be sent via the Purchase APIs and it will processed by Lobyco Services for different scenarios.
  • Calculate bonus cash (or points) and add/substract to/from member account earnings
  • Process ongoing campaigns: like continuity (stamp cars, challenges, etc.)
  • Provide digital receipts in a web frame for the app or other channels

Making use of APIs or Admin Tools you can enroll customers into the loyalty program, seamless identify them at the POS and allow them to redeem coupons or rewards, automatically process their purchases and allow them to accumulate rewards, points or other benefits.

This documentation is meant to offer an overview of the Lobyco capabilities and support with the integration. Once you have signed a contract with Lobyco you will receive access to test and production environment (e.g. APIs, Admin Tools, Apps). These might differ for every account as we constantly release new versions and offer tailored functionality.

In the API documentation, you will find endpoints grouped in several categories.

• Service2Service / Web: optimized and available out of the box for 3rd party integrations

• MobileApp: used by the Lobyco Mobile App, and can be exposed for external integrations, if not already done

• AdminTool: used by the Lobyco Admin Tool, and can be exposed for external integrations, if not already done